Delivery/refunds and returns

How long is Delivery?

Our delivery is 3 – 10 days.

Your order will be processed within 24 hours and a tracking number provided within 48 hours.

We work with Royal Mail International, DPD, Parcel Force, Evri, DHL and many other delivery companies.

In conclusion we aim to deliver your parcels within 3-10 days of the day of purchase.

Why Shop with Us?

  • Quality Assurance: We are committed to offering only the highest quality products sourced from trusted suppliers.

  • Customer Satisfaction: Our friendly customer service team is always ready to assist you with any inquiries or issues.

  • Secure Shopping: We use the latest security measures to protect your personal and payment information.

  • Fast Shipping: Enjoy quick and reliable delivery services to ensure your purchases reach you promptly.

Returns

At Besepa Ltd, we are committed to ensuring customer satisfaction and providing a seamless shopping experience. We understand that sometimes a product might not meet your expectations or be suitable for your needs. Therefore, we have established a comprehensive returns policy to make the process as straightforward as possible.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

  • Timeframe: You must initiate the return process within 30 days of receiving the item.

Return address

BESEPAS LTD

Unit 3024

Access Self Storage Ltd.
Sydenham
3 Stanton Way
London
SE26 5FU

 

Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email or phone .

  2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories and documentation.

  3. Ship the Item: Send the package to the address provided by our customer service team, ensuring you use a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Returns: A refund will be processed, and a credit will automatically be applied to your original payment method within  3-7 days.

  • Rejected Returns: If the return is not approved, we will contact you with further information.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.

Shipping Costs

  • Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item).

  • Original Shipping: Shipping costs from the original order are non-refundable.

Contact Information

If you have any questions about our returns policy, please feel free to contact our customer service team:

  • Email: Info@besepas.com

We appreciate your understanding and cooperation, and we are here to assist you with any concerns you may have regarding your purchase. Thank you for choosing Besepa Ltd!